IT Service Desk Analyst required by market leading, award winning, professional services organisation based in Central Bristol on a hybrid basis with 2-3 days a week onsite.

This is a 12-month fixed-term contract initially, with a strong possibility of extension or becoming permanent.

Our client need an enthusiastic and technically capable IT Service Desk Analyst to join their dynamic IT team. This is a fantastic opportunity for someone with a strong technical background and excellent communication skills to provide first-class support across a wide range of IT systems and applications.

The Role

The IT Service Desk Analyst acts as the first point of contact for all IT-related queries and support requests, helping to deliver a consistent and high-quality experience for users across the business.

Working as part of a busy and supportive team, the successful candidate will log, assess, and resolve incidents using a call management system that maintains a comprehensive audit trail.

Support is delivered through various channels including telephone, email, in-person assistance, and remote desktop tools. The team also handles the configuration and deployment of IT equipment and provides advice on the effective use of technology.

Key Responsibilities

Provide first and second-line support for IT applications and hardware
Troubleshoot and resolve technical issues, escalating when necessary
Assist with software installations, upgrades, and system maintenance
Handle user queries via Teams, email, telephone, and face-to-face contact
Accurately assess the urgency and impact of incoming issues
Maintain clear, consistent communication with users throughout the resolution process
Support mobile device administration using tools such as Intune
Use remote management tools like ControlUp for laptop support
Help identify recurring issues and contribute to longer-term IT solutions
Adhere to established procedures, including escalation protocols and asset handling

Skills & Experience

Strong IT knowledge, ideally with experience in a professional services environment
Familiarity with Microsoft technologies, including Office 365, Active Directory, SCCM, Group Policy, and Windows OS
Exposure to telephony systems and AV support (e.g. Avaya, video conferencing tools)
Confident diagnosing technical issues at 1st line level
Certifications or experience with ITIL, Azure Fundamentals, Intune, and Windows Server are a plus
Highly organised, proactive, and detail-oriented
Strong teamwork ethic, self-motivated, and eager to learn
Excellent interpersonal and communication skills with a customer-first mindset

This is an exciting opportunity for someone who thrives in a fast-paced environment, values excellent service delivery, and enjoys working as part of a collaborative IT function. If you’re looking for a role where you can make a real impact and continue to grow your technical expertise, this could be the perfect fit.

This great role comes with a competitive basic salary and is accompanied with an annual bonus, annual salary review, a contributory pension, life assurance, maternity/paternity leave, BUPA, an initial 25 days holiday plus your Bank Holidays, flexible working and a wealth of other health focused benefits to name but a few.

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IT Service Desk Analyst