PermanentFull TimeDesign JobsLondon, United Kingdom Alert me to jobs like this:Global UX Designer Expert Senior ManagerJob Description

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

This role will be supporting the UX design needs and priorities for the Staffing Squads in the HR/People Portfolio. This team serves BCG's worldwide Consultancy services from Staffers, Consultants and MDPs. The team is responsible for BCG's internal Staffing platforms, including Team Builder, an AI service that creates optimal case team configurations for our clients.

We expect this role will support the UX design needs for our Staffing teams and systems and will help to support BCG leadership decision-making, build affiliation and trust across the business and improve efficiency and scalability of Staffing and BCG.

What You'll Do

We are seeking a Lead Product Designer to join our UX team to shape the product experience and strategy for the digital platforms and tools that serve our Staffing users and stakeholders. This role requires a designer focused on value creation & measurement and alignment with HR/People & BCG's strategic goals, ensuring business impact and scalability.

Key Responsibilities:

Product Experience & Strategy Development

Define and drive the overall product experience and strategy for key platforms, ensuring alignment with business goals and user needs. Engage with HR/People Product Portfolio Lead, HR/People leadership, cross-functional teams, and domain experts to co-create innovative solutions that drive business value. Advocate for user-centric design principles while balancing the commercial, technical, and architectural constraints of a global enterprise.

User Research & Insight-Driven Design

Conduct quantitative and qualitative research (declared and observed, generative and evaluative) to de-risk product investment decisions. Develop insights that inform and evauate design recommendations, ensuring they are grounded in evidence and aligned with business objectives. Use data-driven methods to measure the success of your design strategies and iterate based on evidence-lead insights.

Prototyping & Design Execution

Create the necessary assets to evaluate product design recommendations, including low-fidelity conceptual prototypes and high-fidelity designs and interaction flows. Work closely with HR/PeopleProduct Portfolio Lead & Product Owners, developers, and HR/People stakeholders to ensure seamless handoffs and execution of design solutions. Contribute to our design systems which enhance consistency and scalability across platforms.

Measuring Impact & Continuous Improvement

Define and implement quantitative and qualitative metrics (based on our existing Value Measurement framework to evaluate the effectiveness and business impact of your product designs. Iterate on designs based on user feedback, business insights, and emerging industry trends. Champion design best practices, accessibility standards, and innovation to elevate the overall quality of our users' digital and service experiences.

Collaboration & Stakeholder Engagement

Foster strong, trust-based relationships across HR/People and leadership to advocate for evidence-lead and user-centered design. Work collaboratively with engineering, product management, data analytics, and business stakeholders to drive a holistic product vision across multiple products and platforms. Act as a thought leader elevating design maturity across the organization.

What You'll Bring

Experience:

10+ years of experience in product design, UX/UI design, or service design within enterprise or consultancy environments. A strong understanding of the unique demands of a global, market-leading management consultancy firm. Proven ability to define, execute, and measure product design strategies that scale globally. Expertise in user research methodologies, data-informed design, and customer experience strategy. Proficiency in design tools such as Figma and other prototyping tools. Strong communication and stakeholder management skills, with experience presenting to executive leadership. A track record of influencing and driving business decisions through compelling design narratives and measurable impact.

Skills:

Experience working in enterprise-level, B2B, or professional services environments. Familiarity with design systems, accessibility standards, and inclusive design principles. Experience leading cross-functional teams Personal Attributes: Innovative thinker with a passion for solving complex problems. Self-motivated with the ability to manage multiple workstreams simultaneously. Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment. Outcome-driven and focused on solving user and business problems. Evangelist for UX practices with an empathetic nature to champion the voice of the customer. Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines. Ability to navigate high levels of ambiguity. Hands-on practitioner able to think conceptually and work practically. Compelling visual storyteller and communicator.

Personal Attributes:

Innovative thinker with a passion for solving complex problems. Self-motivated with the ability to manage multiple workstreams simultaneously. Strong interpersonal skills and the ability to work effectively in a global, hybrid working environment. Outcome-driven and focused on solving user and business problems. Evangelist for UX practices with an empathetic nature to champion the voice of the customer. Pragmatic and adaptive thinker who can adjust design processes and approaches to project demands and deadlines. Ability to navigate high levels of ambiguity. Hands-on practitioner able to think conceptually and work practically. Compelling visual storyteller and communicator.

Qualifications:

Bachelor's degree in Product Design, Service Design, or equivalent experience. Master's degree preferred.

If you are a product designer focused on measurable value creation and strategic alignment, we'd love to hear from you!

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

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