Technical Engineer – customer facing role

Do you want to join a high-growth, dynamic tech business that is impacting real-world issues with its innovative products?

The company

This company are primarily data driven with domain expertise delivering insights to networks and assets using analytics, presentation, machine learning and AI that is SAAS and cloud based services.

The Role:

Working as a Technical Customer Delivery Engineer with and as part of the internal customer development and delivery team, help enhance the success of our customer deployments and product utilisation. You will do this in both a proactive and reactive mode, where internally we work to enhance and address any potential problems and also to respond to customer queries or issues as they are raised.

This is a technical role, requiring good teamwork and communication skills working across internal development and delivery teams, customer account management, and our customers. You will need to be able to articulate status in terms of delivery of support to customers, and also what is required from other teams to help you make your role successful.

The work is mainly helping customers successfully utilise the product in guiding them to grow their supported network elements, make changes/updates/enhancements to existing configurations, and helping fix/address issues when they occur.

Responsibilities:

AWS Infrastructure Management:

Design, implement, and manage AWS cloud infrastructure.
Optimise AWS resources to ensure cost-effective and scalable solutions.
Monitor and maintain AWS services including EC2, S3, RDS, Lambda, and more.

Deployment and Release Management:

Develop and maintain automated deployment scripts.
Ensure smooth and efficient deployment processes.
Troubleshoot and resolve deployment issues in a timely manner.

Containerisation:

Implement and manage container orchestration platforms such as Kubernetes, Docker EBS.
Ensure containerized applications are secure, scalable, and efficiently managed.

CI/CD Pipeline Management:

Design, implement, and manage CI/CD pipelines using tools such as Jenkins, GitLab, Bitbucket
Ensure efficient and reliable build, test, and deployment processes.
Collaborate with development teams to improve CI/CD practices.

Monitoring and Performance Optimisation:

Implement monitoring tools and practices to ensure the reliability and performance of infrastructure and applications.
Identify and resolve performance bottlenecks and system failures.

Collaboration and Support:

Work closely with development, QA to support their infrastructure and deployment needs.
Provide technical guidance and support to team members and stakeholders.

Testing Automation:

Develop and implement automated testing frameworks .
Work with development teams to integrate automated tests into the CI/CD pipeline.
Ensure high test coverage and reliable test results.

Essential Criteria:

Degree level education in a relevant discipline or equivalent experience
Ideally 4 years development/delivery experience and 12 months experience in a DevOps role or a developer role involving significant DevOps responsibilities
Experienced in at least one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud
Strong working knowledge of Linux
Experience of building and implementing CI/CD pipelines including working with repos, build automation tools, build orchestration and environment automation. e.g. Jenkins, GitHub, GitLab, CloudFormation, Others
Experience in implementing tools for logging, monitoring and alerting. e.g. Prometheus, Splunk, CloudWatch, Nagios
Experience in creating and automating virtual machines in public and private clouds
An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud

Benefits:

Great salary

Private medical and dental insurance

24 days annual leave

Additional day off for birthday

Enhanced maternity / paternity package

Hybrid working

Free parking at office

Share Options

Cala Consulting

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