UK Customer Service Manager

European Head Office | Near Dartford, Kent

£55,000+ excellent benefits

- Onsite - Monday to Friday 8.30am to 5.30pm - office accessible by road or 10minutes from Gravesend train station

Following a period of transformation, my client—a leading multinational manufacturing company—has implemented SAP Hana across its European operations and introduced Lean working practices in UK, Spain, France and Portugal. As part of this positive and exciting evolution, a brand-new role has been created at their European Head Office near Dartford, Kent.

Why Join?

International business who truly value their employees and who offer career goals and support. Additionally; I have known your future manager for over 15 years—as both a candidate and a client. Their track record speaks for itself:

* A commercial and process-oriented leader.* An excellent mentor who listens, supports, and develops talent.* A champion of collaboration and positive work environments.

Why This "Customer Service Manager" Role?

This is more than just a job; it’s an opportunity to lead, innovate, and make an impact. You’ll join a high-energy, fast-paced environment where 200 UK employees collaborate across 26 languages, supporting customers in Automotive, Energy, Offshore, Paper, and Food Manufacturing industries.

The Role

As UK "Customer Service Manager" you will report to the European Head of Customer Services, leading a team of three Team Leaders and their wider teams.

Your focus? Driving exceptional customer service, sales support, and data-driven improvements to elevate customer experience.

What You’ll Be Doing as "Customer Service Manager"

* Lead, mentor, and develop a team to deliver target-driven results.* Own and refine customer service processes for efficiency and impact.* Set and monitor KPIs for both team and individual performance

* Regular meetings with Production Manager, Production Planners, Suppliers, Credit Control and collaborating and communicating with the external Sales Manager to drive performance and customer satisfaction.

* Identify training needs, coaching your team for success.

* Investigate and resolve customer complaints, driving continuous improvement.* Manage and extract data insights using Excel and BI tools to enhance decision-making.* Oversee all UK Customer Service KPIs and dashboards (OTIF, Customer Satisfaction, Performance).* Implement projects to improve service levels for internal and external customers.

What We’re Looking For

Proven experience leading customer service & data-driven teams in a multinational manufacturing environment.
Strong analytical skills—comfortable with BI tools & Excel to generate actionable insights.
A natural leader who motivates, supports, and develops their team.
Excellent communication skills with a customer-first mindset, someone who can build strong internal stakeholder relationships
Experience driving process improvements and operational efficiency within tangible product manufacturing setting

- Fluency in another European Language (ideally FRENCH) would be a distinct advantage.

If you thrive in a dynamic, evolving setting and love leading teams to success, this could be the perfect next step in your career.

** Apply now

Global Manufacturing | £2.5B Nasdaq-Listed Parent Company

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