IT Service Desk Analyst - Professional Services

Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies.

Why Join Us?
* Be part of a diverse and inclusive team that values your contributions.
* Gain hands-on experience with a wide range of innovative cloud and enterprise technologies.
* Work in a dynamic environment where your skills will continuously evolve.
* Benefit from two weeks of paid training to ensure you deliver a white-glove service.

About the Role
We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems run smoothly and efficiently, supporting senior stakeholders and resolving technical issues across a sophisticated IT ecosystem.

What You'll Work With
* A diverse and modern tech stack, including cutting-edge cloud solutions
* Industry-leading tools and best practices aligned with ITIL standards
* A fast-paced environment where innovation and efficiency are key

What We're Looking For
* Strong troubleshooting skills Office 365, Active Directory, Teams, Exchange, ServiceNow (desirable but not essential)
* Experience working in a professional services or start-up environment
* Excellent verbal and written communication skills
* A proactive, customer-focused mindset

Hybrid Working
This role offers a hybrid working model, with regular office-based collaboration in Colchester. Applicants must be within a commutable distance.

This is a fantastic opportunity with a global company that offers excellent opportunity for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst.

IT Service Desk Analyst - Professional Services

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IT Service Desk Analyst