We have an exciting opportunity for a Network Manager to work for our reputable client based in the Hayes area.

MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.

As the Network Manager, you will be leading one other IT Technician, you will be hands-on while leading a small team.

If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Lead IT Support Engineer role comes with genuine progression, my client is extremely interested in candidates looking to learn and progress.

This is an On-Site role working for our client in the Education sector. The successful candidate will need a vehicle as they will be travelling to 3 different Education sites, all within a few miles of each other.

Network Manager - primary responsibilities:

Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix
Manage the sites network and infrastructure
Incident and problem management – taking over from 1st line engineers where escalation is required
Provide exceptional service support to internal and external customers
Provide solutions/workarounds to incidents and problems highlighting and escalating concerns over delivery to agreed customer SLA’s
Responsible for achieving agreed service levels at both team and individual level
Responsible for ensuring that all tickets within the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels
Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance
Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations

Technical experience required: (not all essential)

Windows Server
Office 365
Networking
Active Directory
Firewalls
Switches
Cloud and Virtualization

Some highlights of working with my client:

Personalised training platform
Skills assessment and personalised progression plans
Microsoft Gold Partner and Google Partner
Microsoft and Google training courses, accreditations, and exams
One-to-One training
Company healthcare available
Monthly performance-related incentives – including additional holiday days and vouchers
Social & team building activities

MFK Recruitment

Latest Leads

Network Manager