National Express are recruiting an experienced People Systems Analyst to join our team. The role will be based at our Head Office in Digbeth, on a hybrid basis. The successful candidate will be responsible for the development and maintenance of SAP Business Objects Reports in addition to supporting the HRIS People Systems Manager as a Systems Administrator.

What you'll do:

Utilise SAP Business Objects reporting tool to generate clear and insightful reports
Collaborate with stakeholders & Interpret stakeholder requirements and translate them into effective report designs
Create, test, and troubleshoot reports, following a ticketing and sign-off process
Ensure all reports are appropriately documented with relevant details
Adhere to information security standards at all times. Apply GDPR principles and comply with business policies on data security when handling and reporting data
Responsible for the maintenance of the Business Objects platform, including user management and ensuring data access is limited and complies with both GDPR and agreed business access approvals
Provide support in the administration and optimisation of the HRIS (iTrent)
Monitor and ensure the system is performing as expected, ensuring housekeeping routines are being run. Raising and maintaining cases with the supplier as needed
Develop and maintain system accesses in accordance with business processes and GDPR requirements, obtaining relevant stakeholder approvals as required
Ensure data integrity by resolving discrepancies and proactively identifying potential issues
Support in serving as an initial point of contact for end users seeking support or assistance with the People System. Address and resolve user queries, issues, and concerns efficiently. Escalate complex and critical matters to the People Systems Manager for further attention
Provide demonstration on best practice to core users in navigating and utilising the HRIS effectively
Assist in the creation and maintenance of comprehensive Standard Operating Procedures (SOPs) related to HRIS usage
Assist in the development and updating of end-user guides to facilitate system understanding and usage
Contribute to continuous improvement initiatives for HRIS processes and functionalities
Stay informed about the latest updates and features of SAP Business Objects and HRIS
Actively seek opportunities for improving system efficiency, user experience, and overall processes related to HRIS

What you'll need:

Notable experience working with the iTrent application within a large organisation and understanding data management
Sound knowledge of People team processes & procedures
Excellent knowledge of GDPR
Continuous improvement mindset in system development
Notable experience of using SAP Business Objects at an advanced level and extracting data from the iTrent database. Ability to analyse vast amount of data

What we offer in return for your hard work and commitment...

Free Bus & Coach travel for yourself
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
50% discount for friends and family on full fares on our coach services
Life Assurance
Company pension
Employee Assistance programme
Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

National Express Group PLC

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People Systems Analyst