Divisional IBA Operations HeadEast Midlands| Hybrid | Full-time We’re looking for a hands-on, experienced leader to take on the role of Divisional IBA Operations Head at PIB Group. This is a key position where you'll oversee the day-to-day running of our IBA operations, improve how we work, and ensure we stay compliant with regulatory requirements.If you're someone who enjoys leading teams, refining processes, and working closely with other departments to get things done well, we’d love to hear from you.What You’ll Be Doing

Leading and supporting a skilled IBA Operations team, making sure we deliver a reliable service to colleagues and clients
Managing cash allocations, debtors, creditors, and funding against agreed targets
Planning ahead for team capacity, identifying where we can work more efficiently
Keeping our internal controls strong and finding ways to improve them
Working closely with colleagues in Finance, Operations, and across IBA to keep everything running smoothly
Producing clear and useful reports in collaboration with our MI & Controls Manager
Helping with audits (CASS and statutory), making sure everything is accurate and delivered on time
Investigating and fixing any issues with CASS compliance, and putting steps in place to avoid them in future
Ensuring we meet Consumer Credit Act requirements for third-party finance
Supporting the integration of new businesses into IBA operations
Encouraging team development and a positive, collaborative working environment

What We’re Looking For

A strong background in financial or insurance operations, with proven leadership experience
In-depth knowledge of IBA processes and FCA CASS rules
Comfortable using platforms like Acturis, Websure, SSP, Epic, or TAM
Confident with Excel and able to work with detailed data
Someone who communicates clearly and works well with people across different teams
Practical problem-solver with an eye for improvements
Resilient, flexible, and able to manage in a fast-moving environment
A team-oriented leader who supports and develops others

Why Join PIB Group?At PIB Group, we’re proud of our friendly and open culture. We’re growing quickly, but we’re focused on doing things the right way. In this role, you’ll have the chance to make a real impact—on our operations, on your team, and on how we support the wider business.You’ll be joining a company that values expertise, encourages collaboration, and offers space to grow your career. Sound like the right fit?Apply now!#HP REF-221 169

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Divisional IBA Operations Head