We’re looking for an experienced Second Line IT Support Technician who understands the unique demands of the leisure sector, and is ready to step up in a fast-paced, guest-focused IT environment.

This is a hands-on role, ideal for someone who enjoys variety—resolving escalated technical issues, supporting on-site teams across our two locations, and helping to drive continuous improvement in our IT service delivery.

What you’ll be doing:

Providing second line support for incidents and service requests.
Supporting leisure-specific applications (booking systems, point of sale, access control, etc.)
Managing tickets using an ITSM system, ensuring timely resolution and communication
Liaising with third-party vendors and service providers to resolve hardware/software issues
Supporting the setup, maintenance and deployment of IT assets across the sites
Acting as a technical point of contact for our managers and team
Assisting with project work, including system upgrades and rollouts
Creating and maintaining technical documentation and user guides
Training front-line leisure staff on systems and basic troubleshooting

What we’re looking for:

Previous experience in a Second Line IT support role or similar
Strong working knowledge of Windows environments, Office 365 admin centre, and Active Directory
Understanding of networks, printers, EPOS systems, and access control systems
Previous experience working on cloud migration projects
Strong customer service and communication skills
Ability to work under pressure and prioritise effectively
A proactive, solution-oriented mindset
Full UK driving licence (if travel between sites is required)

What you’ll get:

Competitive salary and holiday package
Free use of our indoor ski slope
A friendly, people-first culture where your input matters

The Snow Centre

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IT Support Technician (Second Line) – 6 month fixed term contract