Company Description
Simplified IT is a global IT Staffing and Managed Services company. We have been rated top 10 staffing companies in the country for 3 years in a row. We serve technology, financial, auto, logistics & distribution companies across the United States, providing either IT staffing or technology solutions — or both. With decades of experience and a nationwide network of highly qualified, certified IT professionals, our goal is to build a lasting relationship with each client based on trust and consistent, reliable services.
Job Description
ONSITE ROLE ONLY!!
Key Responsibilities:
- Resolve issues related to WMS functionality and performance in a timely manner to minimize disruptions to warehouse operations.
- Work closely with warehouse teams to identify root causes of issues and implement effective solutions.
- Collaborate with IT teams to troubleshoot system bugs, data discrepancies, and integration issues.
- Define and document test cases, thoroughly test and verify system behavior, and initiate and manage user acceptance testing.
- Utilize tools like Jira for tracking, managing, and documenting issues and tasks related to WMS support.
- Assist in monitoring the performance of the WMS, ensuring system stability, and identifying areas for process improvement.
- Conduct regular system checks to ensure all components of the WMS are running smoothly and efficiently.
- Maintain users and control access to the WMS systems.
- Use SQL to generate reports and analyze WMS data to support operational decision-making.
- Execute data queries to assist with inventory management, order processing, and other key warehouse metrics.
- Provide troubleshooting support for database-related issues, working to maintain data integrity and system reliability.
- Support the training of warehouse staff on WMS usage, ensuring that all personnel are familiar with system procedures and best practices if needed.
- Develop and maintain documentation for system processes, troubleshooting guides, and training materials.
- Liaise with warehouse management, IT, and other relevant departments to ensure alignment on system enhancements and issue resolution.
- Communicate with vendors or third-party service providers to address software or hardware-related issues, especially those related to automation and robotics systems like Geek+, Exotec, or Mini-load.
Qualifications:
- Proven experience in a WMS support role, with hands-on experience working with various WMS platforms (e.g., Korber, High Jump, Manhattan, SAP, Oracle).
- Strong knowledge of warehouse operations, including inventory management, order picking, and distribution processes.
- Knowledge of project management and issue tracking tools (e.g. Jira)
- Proficient in WMS troubleshooting, configuration, and user support.
- Strong analytical skills with the ability to solve complex operational issues.
- Good understanding of warehouse processes and the integration of WMS in daily operations.
- Solid experience with SQL for data queries, reporting, and troubleshooting database issues.
- Excellent communication and interpersonal skills to interact with various teams and departments.
- 3 years + experience within distribution, Manufacturing, or supply chain
- Ability to work flexible hours, including weekends, as needed to support warehouse operations.
- Strong problem-solving and organizational skills.
- Ability to work in a fast-paced environment and handle multiple priorities simultaneously.
Preferred Skills:
- Bachelor’s degree (Business or related degree preferred)
- Experience with other WMS platforms (Manhattan, SAP EWM, etc.).
Additional Information
All your information will be kept confidential according to EEO guidelines.
