Due to expansion and significant growth, a well-established business is looking for a dynamic and strategic Operations Director to join the team and drive both operational performance and business growth, working mostly in the electrical, heating, AC and ventilation industry, but also covering building fabric, fire and security etc. This is the perfect opportunity for someone currently undertaking a similar position, looking to progress to Director level within 12-months, or currently in the role of Operations Director. Along with a salary of up to £80,000 per annum, you will also receive a range of benefits including a company car or car allowance, the opportunity to lead and shape the future of the division, career development opportunities and access to cutting-edge technology & resources to enhance service delivery. You will be managing a team of 10 (approximately) and your time will be split between home, the Dartford office and visiting clients. Some UK wide travel is required; however, this is rare and may only be needed in the event of demands of the business. As Operations Director, your responsibilities will include:
- Leading and overseeing the day-to-day operations of facilities management contracts, ensuring service delivery meets or exceeds client expectations.
- Developing and implementing strategic business development plans to identify and secure new business opportunities and grow existing contracts.
- Taking ownership of contract management, ensuring compliance with terms and conditions, performance metrics, and service level agreements (SLAs).
- Building and maintaining strong relationships with key clients, acting as the main point of contact for any escalated issues.
- Leading a team of operational managers, engineers, and support staff, fostering a culture of high performance, collaboration, and continuous improvement.
- Managing budgets and resources effectively, ensuring the efficient allocation of personnel, equipment, and materials.
- Monitoring industry trends and competitor activities to identify potential business opportunities and areas for service innovation.
- Preparing and delivering high-level reports for senior leadership, providing insights into operational performance, financial results, and business development progress.
- Overseeing the bidding and tendering process for new contracts, ensuring proposals are competitive, comprehensive, and aligned with client needs.
We’re looking for an Operations Director with:
- Knowledge of industry regulations, sustainability standards, and health & safety protocols.
- Technically Qualified in Electrical, HVAC or Commercial Gas
- Proven experience in a senior leadership role within facilities management, operations, or a similar industry.
- Strong background in business development, with a track record of securing new contracts and growing existing business.
- In-depth knowledge of contract management, including legal and financial aspects, SLAs, and performance monitoring.
- Excellent leadership and team management skills, with the ability to motivate, develop, and manage a diverse team.
- Strong financial acumen with experience managing budgets and optimizing resources.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build relationships at all levels.
- A proactive, solutions-driven approach with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of industry regulations, sustainability standards, and health & safety protocols.
- A degree in Facilities Management, Business Administration, or a related field is preferred (but not essential).
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