Service Manager

Routes Healthcare • Full-time • Greater Manchester, Greater Manchester, GB • 12h ago

Routes Healthcare - Service Manager - Complex Care-Greater Manchester and East Lancashire (You will be based in Denton, Tameside)

Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Operations Manager to join our team in the North East and Yorkshire region. This is your chance to make a profound impact on the lives of those who need it most.

What we offer:

A rewarding full-time position

Competitive salary up to £60,000, depending on your experience

Performance-based bonuses to recognise your hard work and dedication

The opportunity to inspire complex care services in your region

As our new Service Manager, you will be the driving force behind our commitment to excellence. You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person-centred care. Your leadership will be the cornerstone of our mission to build a community where both clients and care workers thrive.

You will need to be passionate about making a difference and know how to motivate and inspire a team, we want to hear from you.

A little about us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care. And that's not just for our clients but for our workers too.

For the last 15 years at Routes, we've been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

If this sounds like a company you'd like to be part of, we're already on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career - Routes gives you the tools and support you'll need,so you can focus on what truly matters: delivering good care to your community.

What does this mean?

You'll be part of a team where everyone comes together/leans on each other.

Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.

Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.

Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop

We recently rolled out Digital Care Plans, making our operations more efficient

Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

Were rated 'good' with CQC. You'll need to maintain/improve this

And of course, just a few extra little perks like...

Wellbeing and financial support with our Employee Assistance Program (EAP)

25 days holiday, additional bank holiday leave plus an extra day off for your birthday

Saving for future-you with our Pension Scheme

A competitive salary plus an attractive bonus package based on service performance

A fun, friendly and supportive workplace (we have many great personalities!)

So, what do you think? If you're interested in joining Routes as a Service Manager in the Greater Manchester and East Lancashire region, here's what we're looking for from you:

Someone passionate about putting people first

Organisational & time management skills
Experience of managing a team of healthcare professionals such as case managers and registered nurses

You'll be a motivated self-starter with an enthusiastic approach

Experience in upholding compliance in-line with CQC regulations and industry legislation such as Health and Social Care Act and Care Standards Act and hold a CQC registration

Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis

Extensive expereince in multi-site management

You will need to be a driver with access to your own car for work and be comfortable driving accross the regions
You will have extenisive experince within complex care in the community

Your core role will include:

To oversee complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically

Drive a team of nurse and case managers co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintaining appropriate skill mix to ensure safe and effective clinical practice

Upholding high standards in care and prioritising a person-centred approach

Prioritising individual wellbeing in our c

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