Our clients are looking for a technician to join the software engineering section of their small friendly team to support their software developers and services teams.
Key Responsibilities
- Provide first line support to Customers and Colleagues,
- Review system information including (but not limited to): system notes, bundle audit trail, system email/logs, history, audit logs, to identify technical root cause analysis (RCA) of problems,
- Write detailed RCA reports for use by the development team in the identification and repair of software issues,
- Work with Quality Assurance team on the software validation process, to ensure software is presentable, user friendly and functional against agreed business requirements,
- Assist with the creation of NetSuite components including (but not limited to): workflows, saved searches, XML/PDF templates, reports, roles, mass updates, CSV imports and SuiteBundles,
- Work with Sales & Marketing Director to setup demo environments for our Software,
- Contribute to the data import process, by using Visual Basic for Applications (VBA) and Microsoft Excel to build high quality, easy-to-use Data Import Spreadsheets,
- Support the entire software development lifecycle including debugging, quality assurance and installation/deployment,
- Support colleagues who are migrating data between software system,
- Support professional service and implementation teams with installations and configuration,
- Support customer system integrations during development, roll-out and into the future.
Essential Skills
- Competence with IT to use the essentials of Microsoft Word, Excel, Outlook, e-mail, web browsers (Chrome, Firefox, IE, Edge, Brave, Safari). Training will be given in use of in-house systems
- Competence in communicating in the English language both orally and in writing
- Experience using NetSuite SuiteBuilder (Custom Records, Searches, Forms, Centres, tabs and dashboards)
- Experience using NetSuite SuiteFlow (Workflows)
- Experience using NetSuite Audit Trails/History (Including System Notes, Sent email list, login audit trail, script execution logs.)
- General Knowledge/awareness of SuiteBundler
- Sufficient experience of software programming, database use, data processing, an understanding of database architecture and use of website update tools
- At least 2 years’ experience operating in a business environment
- Sufficient experience of working in a team environment
- Customer care skills, patience, and efficiency in dealing with business contacts, customers and colleagues, by telephone and in person, in a warm and friendly manner, particularly with international contacts whose first language may not be English.
Beneficial Experience
- Experience using SuiteBundler or SuiteScript 1.0/2.0/2.1
- Experience working in a development environment with finance software
- Experience with the VBA programming language or using UML Use-Case
- Experience using version control such as Subversion
- Experience working in an agile and fast-paced environment
- Achieved a recognised RQF level 4 or equivalent IT competency qualification or achieved a recognised RQF level 3 or equivalent customer care competency qualification
- Experience of software testing
- A full UK driving licence.
