Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off
Your new role:
- Troubleshooting customer technical faults and driving fault resolution
- Regular communication verbally and written with existing customers
- Take ownership and effectively manage support tickets including incidents and changes requests
- Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
What you’ll need to succeed:
- Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
- Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
- Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
- Excellent verbal and written communication skills with a professional phone manner
What we offer:
- Involved in varied projects that make a positive impact on critical services on a local and national level
- Vibrant company culture with a wide range of events and social activities throughout the year
- Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
- Dedicated Learning and Development team and access to a range of training, courses and certification support
- Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave