Job Title: Trainee Service Desk Consultant

Location: Newcastle upon Tyne

Salary: £25k per year + bonus

Job type: Full Time, 12 Months Fixed Term

About the role:
As a Trainee Service Desk Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in May 2025.

Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to 28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises.

This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.

Please note that if you require future sponsorship then we are unable to consider you for this role.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all seven Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK's Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events - annual all expenses paid 'TSG Festival' and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Knowledge, Skills & Experience:

Previous experience in one of the following is essential:

Service desk or internal IT environment
Graduated, or recently studied within a relevant technical related degree, qualification or apprenticeship
In addition to one of the above you must have some customer service experience

Application Criteria:

To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals. There is a cost to complete these exams as they are industry recognised qualifications, however if you are successfully progressed to a face-to-face meeting with TSG then we will reimburse the cost of one of these certifications, regardless of the interview outcome.

MS-900: Exam MS-900: Microsoft 365 Fundamentals
AZ-900: Exam AZ-900: Microsoft Azure Fundamentals

Benefits:

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Perkbox discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Candidates with the experience or relevant job titles of: Trainee IT Technician, Trainee IT Support Engineer, Trainee Infrastructure Engineer, will also be considered for this role.

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Trainee Service Desk Consultant

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