I am working with an amazing MSP with a brilliant track record of delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support.

I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels.

Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to resolve complex issues.

To be successful in this role you must have the following skills

An understanding of ITIL and Cyber Essentials frameworks.

Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity.

Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive, and Intune.

Management of Azure resources such as Azure Session Desktops and Azure files.

Windows Server administration including Active Directory, Group Policy, DHCP and DNS.

Solid understanding of network infrastructure, including DNS, Wi-Fi, VLANs, and VPNs, with an ability to troubleshoot connectivity issues.

On offer is Hybrid working in a lovely working environment, great benefits including private medical cover and a chance to be part of an amazing organisation.

For more details click apply now!

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2nd Line Support Engineer

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