Job Description

Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience. Our industry experts get to know our client’s business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting sidetracked by administration. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future. 

Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust. As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us and create an amazing career #BuiltwithXperience. 

About The Role

The Project Manager plays a critical role in ensuring the successful delivery of client-facing projects across Business Applications (Microsoft Business Central, Sage), Managed IT, and Cybersecurity. Having a commercially focussed mindset, your primary focus will be managing project scope, timelines, risks, and budgets while maintaining strong client relationships throughout the project lifecycle. The ideal candidate will ensure projects are delivered in line with company standards and best practices, supporting continuous improvements within the PMO.

As an experienced project management professional, with a background in delivering service excellence you will contribute to process refinement, best practice adoption, and effective project governance, helping to enhance Xperience’s project delivery capabilities.

Job RequirementsEssential Criteria:

Demonstrable experience in project management within a client-facing professional services environment.
Experience in leading multiple projects simultaneously
Proven track record of delivering projects in two or moreof the following areas:
- Business Applications (ERP, Sage)
- IT Infrastructure
- Cybersecurity
Proficiency in project management software (e.g., Microsoft Project, ConnectWise Manage, Moovila)
Demonstratable knowledge of project management methodologies (Agile, Waterfall, Hybrid)
Strong working knowledge of Microsoft applications (Excel, Word, Outlook).
Demonstrable Commercial awareness
Strong financial acumen with experience in managing project budgets and forecasts
Strong communication, negotiation, and client relationship management skills.
Ability to analyse risks and implement mitigation strategies effectively.
High levels of integrity, professionalism, and accountability.
Ability to work in a fast-paced environment, adapting to shifting priorities and deadlines
Demonstrates high levels of integrity and professional standards

Desirable Criteria:

PRINCE2 certification (or equivalent)
Experience in internal project management and business change initiatives

Competencies
Teamwork & Collaboration

Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead. Expresses disagreement respectfully and constructively, proposing alternative solutions whilst recognising areas of agreement. Invites and builds upon the ideas of others. Assumes additional responsibilities to facilitate the achievement of team goals. Shares knowledge continuously and encourages others to do the same.

Results Focus & Problem Solving

Regularly reviews plans, priorities and actions to changing circumstances and adapts accordingly. Anticipates issues before they occur and develops and implements contingency plans. Makes things happen and continually strives for improvement. Is resilient in the face of obstacles and set-backs, is able to bounce back and finds ways to overcome them. Consider problems from all new perspectives and can expand on solutions proposed by others. Resolves issues that occur with minimal direction and fuss.

Judgment and Decision Making

Makes well-informed, effective and timely decisions even when data, information, or solutions are limited. Considers the impact and implications of decisions. Able to present coherent rationale for decisions. Applies logical analysis and sound judgement to understand problems and generate effective solutions.

Client & Commercial Focus

Demonstrate awareness of market and competitor trends. Proactively anticipates and manages the needs of internal and external clients to meet and exceed customer expectation. Has good product awareness seen as a trusted advisor in the clients’ eyes. Makes decisions based on facts and data to mitigate business risk. Takes ownership to understand client problems and issues, works to resolve them and see them through to resolution.

Xperience is an equal opportunities employer

Job ResponsibilitiesWhat you’ll be getting up to on a day-to-day basis:  
Project Delivery & Governance

Manage the end-to-end delivery of external client projects, ensuring adherence to scope, budget, timeline, and quality standards.
Coordinate and oversee project tasks, ensuring clear delegation and alignment with client expectations.
Ensure consistent delivery of Business Applications (Microsoft Business Central, Sage), Managed IT, and Cybersecurity projects in line with client requirements.
Manage project administration, ensuring accurate documentation, reporting, and compliance with PMO standards.
Conduct risk assessments and proactively manage project risks, escalating where necessary.
Drive continuous improvement in project delivery by identifying areas for process optimisation.

Stakeholder & Client Relationship Management

Act as the primary point of contact for clients during the project lifecycle, ensuring clear communication and strong relationship management
Provide regular project updates to clients and internal stakeholders, proactively addressing concerns
Ensure client satisfaction by aligning project deliverables with business objectives.

Project Planning & Resource Management

Develop and maintain comprehensive project plans, ensuring alignment with business objectives and service delivery standards.
Work with internal teams to allocate resources effectively, optimising productivity across multiple projects.
Collaborate with consultants, technical teams, and other stakeholders to ensure seamless project execution.

Financial & Commercial Management

Track project financials, ensuring accurate forecasting and cost control throughout the project lifecycle.
Identify opportunities to improve project profitability and reduce cost overruns.
Support commercial negotiations where necessary, ensuring changes to scope or budget are well-managed.

Process Improvement & Change Management

Support internal PMO initiatives to enhance efficiency, consistency, and quality in project delivery.
Provide input on best practices, project methodologies (Agile, Waterfall, Hybrid), and tool utilisation.
Assist in driving internal change initiatives to improve the overall effectiveness of the PMO.

Job Benefits

Private Medical Insurance
Pension Scheme
Generous 30 Day Holiday Entitlement plus 8 Public Holiday
Additional Guaranteed Birthday Leave
Volunteering Day
Sick Pay
Bereavement Leave
Enhanced Parental Leave
Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
Long Service Awards
Recognition Programme
36.25 hours working week
Hybrid Working
Cycle to Work Scheme
Employee Referral Bonus
Discounted IT Purchase Scheme
Company Funded Social Events

Death in Service Benefit
Easily accessible and free car parking

Xperience

Latest Leads

Project Manager