The Customer Success Professional Services Team is responsible for leading the activation and post-activation for all Feedzai clients. We work cross-functionally across Feedzai and with our clients to collaborate and create seamless transitions throughout our client lifecycle. We take accountability, ownership and are tenacious as we execute strategies to help our clients achieve success. The challenges we tackle are complex, but we don't stop pushing forward until we overcome them. As a result, we're empowered to spark change every day, influencing the trajectory of our company and ourselves.
You
As an experienced Business Analyst specializing in Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), Customer Due Diligence (CDD), Know Your Customer (KYC), and Sanctions Screening processes, you will play a vital role in bridging the gap between business needs and technical solutions. This role focuses on understanding client needs, maximizing the use of Feedzai’s solutions, and ensuring seamless delivery. The Business Analyst will leverage their expertise in these areas to define business requirements, propose tailored solutions, document user stories, and ensure that functional testing aligns with requirements.
Your Day-to-Day
- Collaborate with clients to assess solution fit, identify product gaps/alternatives, and document detailed business requirements, particularly in the compliance domain;
- Serve as the Subject Matter Expert (SME) for Feedzai’s compliance product offering such as AML, providing guidance to internal and external stakeholders;
- Conduct current-state analysis of client systems and processes, designing optimized future-state process flows that align with compliance regulations, requirements, and best practices;
- Document and validate customer requirements for each project, ensuring alignment with Feedzai’s product capabilities;
- Ensure that the technical solutions proposed to address client business requirements align with local and international regulations, such as FATF, OFAC, EU AML directives, and other applicable guidelines;
- Propose enhancements to existing systems to ensure compliance with evolving regulatory requirements and industry standards.
- Manage multiple projects simultaneously, demonstrating agility and the ability to shift focus as priorities evolve;
- Proactively identify and address potential solution gaps before they become client concerns, maintaining a focus on financial crime prevention;
- Collaborate with Project Managers to define project scope, timelines, and phased delivery approaches when necessary;
- Provide ad hoc project support to ensure successful, on-time delivery;
- Facilitate clear and effective communication between clients and Feedzai teams, asking insightful questions to align expectations;
- Support the Risk Analyst team by translating client requirements into actionable use cases for effective risk strategy;
- Work cross-functionally with internal teams to ensure a seamless customer journey and successful project;
You Have and You Know-how:
- Bachelor’s Degree in business, technology, or related fields;
- Minimum of 4 years of business analysis experience in software development or implementation projects.
- Experience in financial services, specifically banking, payments, or fintech;
- Knowledge of AML/CFT regulations, Bank Secrecy Act, KYC/CDD best practices, and sanctions compliance requirements;
- Familiarity with regulatory reporting requirements, such as Suspicious Activity Reports, Currency Transaction Reports, and transaction filing;
- Ability to communicate complex regulatory requirements to various stakeholders, including compliance officers, legal teams, and senior management;
- Proven customer-facing experience with the ability to build and maintain strong client relationships;
- Demonstrated ability to write detailed specifications, including user stories and acceptance criteria;
- Ability to thrive in a fast-paced, dynamic environment and quickly learn new concepts and technologies;
- Proficiency in project management tools like JIRA or Confluence;
- Familiarity with API mapping and design;
- Experience with Visio or similar flowcharting software;
- Availability to travel up to 5% of the time;
- Ability to write queries and manipulate data from large databases in SQL (nice to have);
- ACAMS certification (nice to have);
The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle. We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join Us!
#LI-Remote #LI-BX1
