3rd Line Support Engineer

Wildcat Careers Ltd • Full-time • Remote (United Kingdom, United Kingdom) • £60k / year • 13h ago

Service Desk Engineer (3rd Line)Fully Remote, UK | Up to £60K | Full-time

Love solving complex problems and making things work when no one else can?If you’re a natural troubleshooter with deep technical skills and a calm, curious mindset – this role could be just the thing you’ve been waiting for.

A global MSP is looking for an experienced and proactive Service Desk Engineer (3rd Line) to join their high-performing team. With a client base spanning the art world, creative industries, and financial services, they’re known for delivering cutting-edge IT solutions with a personal touch.

This fully remote role offers real technical depth, the chance to work across a wide range of environments, and a strong collaborative culture.

Why join them?

Remote-first working from anywhere in the UK
£60K salary with room to grow
Private health insurance
20 days holiday, increasing to 25 with tenure
A forward-thinking, genuinely supportive engineering team
High-profile clients and technically interesting environments

What you’ll be doing as a Service Desk Engineer (3rd Line)

Be the go-to escalation point for advanced technical issues across the service desk, projects, and engineering
Own and resolve high-level issues, particularly in networking, Microsoft 365, and cloud platforms
Investigate and lead on security incidents
Collaborate with Solutions Architects to deliver secure, high-performing infrastructure
Work closely with global teams while keeping the internal environment secure and optimised
Balance structured processes with initiative and ownership

What they’re looking for

Strong Service Desk Engineer (3rd Line) experience in an MSP setting
Expert knowledge of Microsoft 365, Azure, SharePoint and identity tools like Okta
Deep networking understanding (CCNA or equivalent experience preferred)
Confident in DNS and firewall configuration and troubleshooting
A methodical and calm communicator who documents and prioritises well
Genuinely passionate about technology and mentoring others

Bonus points for…

AWS experience
Linux admin skills
Exposure to VoIP systems or Sage back office
Hands-on server troubleshooting
Familiarity with network/platform monitoring tools

This Service Desk Engineer (3rd Line) role offers more than just a job – it’s a chance to stretch your skills, contribute to complex and meaningful work, and be part of a team that values precision, quality, and curiosity.

If you're a Service Desk Engineer (3rd Line) who thrives on digging into technical challenges and making a real impact – apply today!